We will provide the very best on-board experience – where we value every single customer, provide free wi-fi for everyone and a good choice of catering and refreshments regardless of your ticket price.
Our comfortable new trains will be configured to our specification to provide much better seats, and more space and leg-room for passengers compared to other train providers, with good space for luggage.
All our journeys will have a full complement of safety-trained staff onboard, so passengers can be confident their service is as safe as possible.
Passengers also rightly expect to receive a seat – and a seat will be part of the ticket price for all London journeys. If we cannot provide a seat on a particular journey, we will refund a standing passenger 50% of their ticket price for that journey, or if they buy a ticket onboard, discount their ticket at the time of purchase.