We will provide the very best on-board experience – where we value every single customer, provide free wi-fi for everyone and a good choice of catering and refreshments regardless of your ticket price.
Our comfortable trains will be configured to our specification to provide much better seats, and more space and leg-room for passengers compared to other train providers, with good space for luggage.
All our journeys will have a full complement of safety-trained staff onboard, so passengers can be confident their service is as safe as possible.
Passengers also rightly expect to receive a seat – and a seat will be part of the ticket price for all journeys over 30 minutes. If we cannot provide a seat on a particular journey, we will refund a standing passenger 50% of their ticket price for that journey, or if they buy a ticket onboard, discount their ticket at the time of purchase.